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CLINIC BOOKING & TREATMENT INFORMATION

1. Nature of Services

All services provided by this clinic are non-urgent cosmetic treatments.
Treatment proceeds only after a final clinical assessment and mutual consent on the day of the appointment.

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2. Clinical Decision-Making

For patient safety and professional standards, the clinician may decide that a treatment should not proceed, including on the day of the appointment.

This decision may occur if:
• the treatment is not clinically appropriate
• informed consent cannot be confidently maintained
• proceeding would not be in the best interests of patient safety or care

These decisions are made with care and professionalism and are part of responsible clinical practice.

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3. Consent

Consent is ongoing and mutual.
A client’s attendance or expectation of a booking does not obligate the clinician to proceed with treatment.

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4. Respectful Environment

We are committed to providing a respectful and professional environment for both clients and staff.
Abusive, aggressive, or disrespectful behaviour toward staff may result in refusal of current or future services.

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5. No-Show Policy

If an appointment is missed without prior notice, a $50 no-show fee may apply.

This helps cover:
• clinician time reserved
• appointment capacity held
• administrative costs

Repeated missed appointments may affect future booking availability.

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6. Professional Standards

Our clinic operates in accordance with:
• AHPRA professional standards
• Australian medical indemnity insurer guidance
• Principles of patient safety and informed consent