Become a patient/client

CLINIC BOOKING & TREATMENT INFORMATION

1. Nature of Services

All services provided by this clinic are non-urgent cosmetic treatments.
Treatment proceeds only after a final clinical assessment and mutual consent on the day of the appointment.

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2. Clinical Decision-Making

For patient safety and professional standards, the clinician may decide that a treatment should not proceed, including on the day of the appointment.

This decision may occur if:
• the treatment is not clinically appropriate
• informed consent cannot be confidently maintained
• proceeding would not be in the best interests of patient safety or care

These decisions are made with care and professionalism and are part of responsible clinical practice.

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3. Consent

Consent is ongoing and mutual.
A client’s attendance or expectation of a booking does not obligate the clinician to proceed with treatment.

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5. Clinic Booking, Deposit & Cancellation Policy

1. Booking Deposits

To secure an appointment at our clinic, a deposit may be required at the time of booking.

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• Deposit Requirement: Bookings will not be held or confirmed until the deposit is received.

• Value: The deposit amount will be deducted from the total cost of your treatment on the day of your appointment.

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2. Cancellation & Rescheduling

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• Notice Required: We require a minimum of 48 hours' notice for any cancellations or changes to your appointment time.

• Within 48 Hours: If you reschedule/no show or cancel your appointment with less than 48 hours' notice, your deposit will be forfeited to cover the clinic's lost time.

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6. Professional Standards

Our clinic operates in accordance with:
• AHPRA professional standards
• Australian medical indemnity insurer guidance
• Principles of patient safety and informed consent